Investor’s Grievances & Redressal Mechanism
Chase Securities Pakistan (Private) Limited is committed to providing transparent, efficient, and timely redressal of all client concerns and grievances.
General Inquiries & Customer Support
For non-complaint inquiries, account status updates, or general operational assistance:
Email: [email protected]
Dedicated Landline / UAN: +92-21- 34166043
Lodge a Complaint
Clients and investors can submit their grievances through any of the following channels:
- Online Complaint Portal (scroll down): You can lodge your complaint directly by filling out our Online Complaint Form (see below)
- Email for complaints: [email protected]
Acknowledgment: All complaints received are acknowledged within 24 hours of receipt.
Regulatory Escalation: If your complaint is not satisfactorily resolved by our internal compliance team, you have the right to escalate the matter directly to the regulators:
- Securities and Exchange Commission of Pakistan (SECP): SECP Service Desk / Complaints Portal (SDMS)
- Pakistan Stock Exchange (PSX): PSX Investor Complaint Portal
Pending Investor's Complaints
- Pending Investor's Complaints: 0
- Resolved Complaints: 0
- Regulator Actions: 0
Pending Investor's Complaints
NIL
Pending Investor's Complaints
NIL
Resolved Complaints
NIL
Regulator Actions
Panel Actions
No panel actions
DISCLAIMER:
“In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”
We Are Here To Help You!
We always strive to provide you the utmost quality of service. If this hasn’t been your experience, or if there’s anything we could have managed better to meet your expectations, kindly outline your issues in the below complaint form.